Deliveries & Order
When will I receive my order?
The processing of your order, the manufacture of the products and the (free) delivery require our team to take 10 to 15 working days maximum. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.
How much is shipping ?
We deliver our products worldwide. There is no minimum quantity required per order and all our deliveries are free.
My order is not complete
If your order includes multiple items, these may be shipped separately, depending on available inventory and shipping warehouses. Don't worry, your package will arrive shortly.
I did not receive my order
A problem with the Post? Parcel lost, broken, destroyed?
With our secure delivery , WARM-JACK ™ takes care of the disputes for you. The satisfaction of our customers is our priority. We don't pass the blame on to the carrier by letting you "manage it". We assume full responsibility by immediately sending you a new package at our expense .
Do not hesitate to contact us by email at email@example.com : our team will do their best to meet your expectations.
Cancellation & Return
Can I modify my order?
Yes, as long as your order is not " in process ".
Can I cancel my order?
It is entirely possible to cancel your order! If the order is already being prepared, the cancellation costs will however amount to 40% of the purchase price.
Do not hesitate to contact us by email at firstname.lastname@example.org : our team will do their best to meet your needs!
I want to return an item
We only replace items that were originally defective or damaged . Our items undergo very strict quality controls before each shipment. However, if your products have any manufacturing defect, send us a photo of the product in question (in the original packaging if possible) to email@example.com along with your order number. To be eligible for a return, your item must be unused and in the same condition that you received it. See refund page
What payment methods do you accept?
Your security, our priority: our site only offers secure and guaranteed safe means of payment.
We accept :
Our online payment services:
*Paypal - As a banking institution within the European Union, PayPal offers you more than 10 years of experience in secure online payments. It's simple, fast, free and recognized worldwide for its effectiveness.
*Mollie is a global payment platform. It supports more than 150 local and global payment methods ( Mastercard , Visa to give you maximum payment options.)
Your bank details or your credit card information will not be communicated to us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.
Is my information secure?
The "HTTPS" present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming essential nowadays. This is the best way to protect your data and protect yourself against any hacker or identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser. It is also represented by an "s" which means "secure" and which is added to the "http" protocol on the website in the address bar.
How can I order a product?
We make your purchases as easy as possible.
- You select the desired product(s)
- Click on "add to cart"
- Click on the shopping cart icon at the top right (your "basket") to finalize your purchases
We also offer you the option of creating an account to make the process even easier.
Can I combine my discount codes?
No. Except in exceptional cases, we only accept one and only one discount code per order.
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